Frequently Asked Questions
Everything you need to know about building your dream home gym.
How long does shipping take for heavy equipment?
Most orders are processed within 1-2 business days. Large items like racks and functional trainers ship via LTL freight and typically arrive within 5-10 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and in like-new condition. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do you offer financing options?
Yes, we partner with Affirm and PayPal Credit to provide flexible monthly payment options, allowing you to build your gym now and pay over time.
What kind of warranty comes with REP products?
We stand behind our gear. Most frames and structural welds carry a lifetime warranty, while moving parts, cables, and upholstery typically feature a 1-year to 3-year warranty period.
Can I pick up my order in person?
Local pickup is available at our select warehouse locations in Denver, PA, and CA. Simply choose the 'Local Pickup' option at checkout to save on shipping costs.
Are the dimensions listed for racks inclusive of the base?
Yes, all dimensions listed on our product pages represent the full footprint of the equipment to help you plan your space accurately.